Senior Manager, Technical Product Management – Ads Trust and Safety

• Manage a team of six principal and senior-level technical product and program managers owning a portfolio spanning AI-powered automation, end-customer ad experience, and moderator tooling, supporting systems that process billions of ads annually across eight ad programs and forty languages, enabling $68B in annual revenue while protecting hundreds of millions of customers
• Lead Amazon’s CEO-level initiative to automate 95% of ad moderation decisions using Generative AI, ML, and intelligent demand management, replacing manual human reviews across a global workforce and driving significant operational cost savings

Principal Technical Product Manager – Ads Trust and Safety

• Reduced advertiser friction by improving accuracy, consistency, and speed of moderation decisions across the full moderator tooling product portfolio spanning the primary labeling platform, moderation history and diagnostics, quality audit and re-moderation workflows, and moderator performance and workforce management systems
• Introduced model-generated labels into the human moderation workflow in partnership with ML and Engineering, establishing the technical foundation for autonomous ad moderation
• Enabled $65MM in first-year incremental revenue by delivering tooling enhancements for previously restricted ad categories such as pharmaceutical advertising, including ML integrations, skill-based routing, and human-in-the-loop model training workflows
• Launched a fully modernized moderation experience built on a standardized asset-level architecture, reducing technical onboarding time for new creative formats by 60-95% while achieving 96% human-label accuracy against a 95% target

Senior Technical Product Manager – Ads Customer Experience

• Owned the end-to-end product strategy and execution for ad feedback capture at scale, converting customer sentiment data into structured, actionable insights that drove improvements in ad quality and relevance across the global ads organization
• Grew ad feedback from a single desktop web feature to experiences across Amazon.com, Prime Video, Alexa, Kindle, Twitch, IMDb.com, Fire TV, and Goodreads, achieving a 19x increase in customer engagement by influencing VP-level executives and securing prioritization from eight partner product organizations with competing roadmap priorities
• Launched ad transparency and content reporting across Amazon.com, Twitch, and IMDb.com, empowering EU customers with greater control over their ad experiences and achieving full compliance with the EU Digital Services Act
• Launched LLM, NLP, and image recognition-powered detection capabilities in partnership with Data Science to proactively identify sub-par ad experiences, capturing $100MM in revenue opportunity and reducing annual defective ad impressions by 20B

Senior Product Manager – Ads Customer Experience

Manager, Product Management – Digital Commerce Optimization

• Managed a team of data and design analysts, building a data-driven product discipline that made complex behavioral and transactional data accessible to inform prioritization, feature design, and executive decision-making across the Digital Commerce organization
• Introduced A/B testing capabilities to JetBlue's e-commerce product suite, creating a repeatable experimentation framework for measuring conversion, funnel advancement, and ancillary attachment improvements

Product Manager – Digital Commerce

• Drove product strategy for JetBlue's $6B e-commerce portfolio, improving direct digital share by 11.7% and conversion rate by 2.3%
• Led a company-wide program to overhaul JetBlue's fare structure and launch a Basic Economy product, increasing annual revenue by $150MM
• Orchestrated the end-to-end redesign and launch of a fully responsive booking experience across seven onshore and offshore scrum teams and a digital design agency, applying e-commerce best practices and iterative usability testing to modernize JetBlue's primary digital sales channel
• Developed and launched customer-facing safety and flexibility messaging across digital booking channels during COVID-19, maintaining customer confidence and conversion during an unprecedented operational period

Business Analyst – Digital and Customer Products

• Led product analysis for a Loyalty Management System upgrade project, including eliciting hundreds of user stories resulting in improved engagement for millions of TrueBlue members, quicker time to market for future enhancements, and reductions in operating costs
• Drove the loyalty website redesign initiative from initial requirements through to design, implementation, and user acceptance testing by synthesizing feedback from Loyalty Marketing, legal, brand, analytics, and accessibility stakeholders

Senior Business Systems Analyst – Ratings Workflow

• Elicited requirements for a $30MM ratings workflow redesign from analytical, legal, and compliance stakeholders, contributing to improved ratings accuracy and reduced time to market for credit rating publications

Business Systems Analyst – Ratings Workflow

Graduate School Course Facilitator

• Facilitated online Systems Analysis and Design graduate courses providing instruction, guidance, and mentorship to graduate school scholars

Master of Science in Computer Information Systems

• Cumulative GPA: 3.97

Bachelor of Business Administration in Computer Information Systems

• Cumulative GPA: 3.97, summa cum laude