Nick Scala

Product Manager • Photographer • Musician

About

I have always had an interest in blending the creative arts with technology. Growing up I juggled interests in photography, music, graphic design, computer programming, and finance, continually searching for ways to combine my diverse background. Throughout this page you will find a snapshot of my professional and academic experiences, as well as projects, examples of my photography, and a few musical performances. If you have any questions, please feel free to contact me.

Work Experience

Product Manager – IT Digital and Customer Products

Customer Experience Product Vision and Strategy
Period: October 2018 - Present

Business Analyst – IT Digital and Customer Products

Requirements Gathering Application Support
Lead the analysis of the Loyalty Management System platform upgrade project impacting over 20 million Customers through eliciting requirements aimed at improving Customer Experience, decreasing time to market, and reducing Customer Support center call volume. Drive the implementation of the TrueBlue Member Portal redesign from initial requirements through to design, implementation, and user acceptance testing by synthesizing feedback from a myriad of stakeholders including Loyalty Marketing, legal, brand, Digital Experience, analytics, and accessibility. Conduct requirements analysis for triggered email projects aimed at increasing product awareness, improving ancillary revenue, and driving direct channel sales . Support Quality Assurance processes by providing clarity and direction in a concise and timely manner. Proactively collaborate with business and technical stakeholders to identify future product enhancements and opportunities for growth.
Period: October 2016 - September 2018

Graduate School Course Facilitator

Education Mentorship
 Facilitate Systems Analysis and Design graduate courses by providing instruction, guidance, and assignment/assessment feedback to the students enrolled.
Period: May 2017 - Present

Senior Business Analyst

Project Management SDLC Optimization
Elicited and analyzed requirements through communicating with analytical, legal, and compliance stakeholders as Product Owner for a $30 million workflow redesign project. Managed project risks, delegated tasks, and provided status updates to the Executive Committee as Project Manager for the $3 million Dodd-Frank global regulatory response project. Conducted user acceptance testing and training to ensure smooth releases to production. Provided post-deployment support to application users by researching and responding to enhancement requests, defects, and functionality inquiries. Enhanced agile SDLC processes and project templates to set standards for the consistent and efficient execution of projects throughout the global Project Management Office.
Period: June 2013 - September 2016

Retail Specialist

Customer Satisfaction Training
Delivered top metric results, contributing over $2 million to store revenue by creating ownership and inspiring brand loyalty through a concrete understanding of Apple products and services in connection with consumer and small business needs. Presented workshops and personal training sessions to customers and employees on the latest hardware, software, and services.
Company: Apple, Inc.
Period: August 2011 - May 2013

Technical Skills

100%

MS Visio

100%

MS Project

85%

HTML / CSS

70%

Adobe CC

60%

ASP.NET

50%

C++ / C#

Education

Boston University

Master of Science in Computer Information SystemsGPA: 3.97
Concentration in IT Project Management

Graduated: May 2017

Macaulay Honors College at CUNY Baruch

Bachelor of Business AdministrationGPA: 3.97summa cum laude
Majored in Computer Information Systems with a minor in Economics and Finance. Recieved the Morton Wollman Award for outstanding achievement in Computer Information Systems. Served as President of the Honors Student Council aimed at bettering the honors program experience for current and future scholars. Member of the Golden Key and Phi Eta Sigma honors societies.

Graduated: May 2014

PMI Project Management Professional (PMP)® Certification

License # 2155104

Compeleted: February 2018

Projects

Project Management

The final project for the IT Project Management graduate course consisted of managing a Green IT project in a virtual team environment through leveraging both traditional and agile project management methodologies. A series of project artifacts (project plan, cost estimation, risk management, etc.) were created in accordance with PMBOK® guidelines.

Paperless Statements Documentation

Web Development

The final group project for the CIS undergraduate capstone course required end-to-end completion of the SDLC. The final report consists of requirements analysis, design documentation, and implementation and deployment of a web-based point-of-sale solution for a hardware reseller coded in the ASP.NET framework.

POS System Documentation

Photography

  • All
  • New York City
  • People
  • Still Life
  • Travel

Music

Fix You - Coldplay

Never Say Never - The Fray

Your Song - Elton John

Contact