Nick Scala

Business Analyst • Photographer • Musician

About

I have always had an interest in blending the creative arts with technology. Growing up I juggled interests in photography, music, graphic design, computer programming, and finance, continually searching for ways to combine my diverse background. Throughout this page you will find a snapshot of my professional and academic experiences, as well as projects, examples of my photography, and a few musical performances. If you have any questions, please feel free to contact me.

Work Experience

Business Analyst – IT Digital and Customer Products

Customer Experience Partnership Management Software Testing
Lead analysis for the Customer Loyalty IT portfolio by eliciting clear and traceable requirements aimed at improving customer experience and increasing revenue conversion rates. Manage the technical implementation and issue resolution for 50+ TrueBlue loyalty partnerships. Identify test scenarios and document test cases to support software quality assurance efforts. Assist in the development of business cases by providing input considering financial, resource, and technology constraints. Proactively collaborate with business and technical stakeholders to identify future product enhancements and opportunities for revenue growth.
Period: October 2016 - Present

Senior Business Analyst

Requirements Gathering Application Support SDLC Optimization
Elicited and analyzed requirements through communicating with analytical, legal, and compliance stakeholders as lead Business Analyst for a $30 million workflow redesign project. Managed project risks, delegated tasks, and provided status updates to the Executive Committee as Project Manager for the $3 million Dodd-Frank global regulatory response project. Conducted user acceptance testing and training to ensure smooth releases to production. Provided post-deployment support to application users by researching and responding to enhancement requests, defects, and functionality inquiries. Enhanced agile SDLC processes and project templates to set standards for the consistent and efficient execution of projects throughout the global Project Management Office.
Period: July 2014 - September 2016

Business Systems Analyst Intern

SDLC Documentation UI Design
Constructed a SharePoint website documenting and streamlining agile SDLC processes by interviewing domain subject matter experts and executive stakeholders. Researched, crafted, and presented training modules on how to write effective user stories. Designed user interface mock-ups for web applications in accordance with corporate style guides.
Period: June 2013 - June 2014

Retail Specialist

Customer Satisfaction Training
Delivered top metric results, contributing over $2 million to store revenue by creating ownership and inspiring brand loyalty through a concrete understanding of Apple products and services in connection with consumer and small business needs. Presented workshops and personal training sessions to customers and employees on the latest hardware, software, and services.
Company: Apple, Inc.
Period: August 2011 - May 2013

Technical Skills

100%

MS Visio

100%

MS Project

85%

HTML / CSS

70%

Adobe CC

60%

ASP.NET

50%

C++ / C#

Education

Boston University

Masters of Science in Computer Information SystemsGPA: 3.97
Concentration in IT Project Management

Graduated: May 2017

Macaulay Honors College at CUNY Baruch

Bachelor of Business AdministrationGPA: 3.97summa cum laude
Majored in Computer Information Systems with a minor in Economics and Finance. Recieved the Morton Wollman Award for outstanding achievement in Computer Information Systems. Served as President of the Honors Student Council aimed at bettering the honors program experience for current and future scholars. Member of the Golden Key and Phi Eta Sigma honors societies.

Graduated: May 2014

Projects

Project Management

The final project for the IT Project Management graduate course consisted of managing a Green IT project in a virtual team environment through leveraging both traditional and agile project management methodologies. A series of project artifacts (project plan, cost estimation, risk management, etc.) were created in accordance with PMBOK® guidelines.

Paperless Statements Documentation

Web Development

The final group project for the CIS undergraduate capstone course required end-to-end completion of the SDLC. The final report consists of requirements analysis, design documentation, and implementation and deployment of a web-based point-of-sale solution for a hardware reseller coded in the ASP.NET framework.

POS System Documentation

Technology Blog

In September 2014, close friend Marcin Skok, and I launched a tech blog, clashtech.com. This WordPress-based blog provides us with a platform to express our ideas and opinions in the latest technology and gaming news.

www.clashtech.com

Photography

  • All
  • New York City
  • People
  • Still Life
  • Travel

Music

Fix You - Coldplay

Never Say Never - The Fray

Your Song - Elton John

Contact